Travel advice regarding Covid 19
Travel update and advice:
With the current situation regarding the Coronavirus we understand that guests will have concerns regarding their upcoming holidays. We are monitoring the Covid-19 Coronavirus strain as closely as we can and will follow WHO (World Health Organisation) and FCO (Foreign & Commonwealth Office) guidelines wherever possible. In terms of the holidays that we have booked for this year we are fully intending to run these holidays and have villas, transportation, staff and venues already booked.
In terms of any insurance claims that you may have to make should the governing bodies mentioned earlier decide to advise “against all but essential travel” or even more serious “against all travel” to your destination then it is likely that as long as you had travel insurance in place when you booked your holiday that your insurance company will refund your holiday costs, or if paid by credit/debit card you can claim from your card provider.
It is important to understand that if there is no WHO/FCO advisory in place, nor anything else to stop you going (such as a flight cancellation), it’s just that you’ve decided you don’t want to travel- formally known as ‘disinclination to travel’- then you may not be covered.
We have introduced a Life Holidays policy that will allow any guest, unable to travel to a holiday in 2020 due to travel restrictions, to transfer their deposit/balance paid to a holiday at the same venue on the same/similar dates in 2021. For anyone unable to travel in 2021 then a travel voucher will be available to travel to the same/similar destination valid for the sum paid for up to 24 months from the date of the original booking.
Thank you for your patience and trust you will understand that each day brings changes which we will do our best to keep you informed about.
For up to date information on the situation please visit:
If you have any questions please email us at firstname.lastname@example.org and we will be happy to help.